You DON'T Want to Buy This $15M Healthcare Call Center Business

In this episode, the hosts dissect a fast-growing healthcare call center business with $4M EBITDA—and major risks around customer concentration, compliance, and workforce churn. Business Listing – https://view.generational.deals/?qs=8a49d003d042ac87b1f83ac25a5e010857481ce24a855bec1732a67b0123f8fbca2acbb8b52a738808cc8dbae51ca8ba778b09622a79bce1a3c73329b056f81b73624ce434606bfc3f23118059290a12 Welcome to Acquisitions Anonymous – the #1 podcast for small business M&A. Every week, we break down businesses for sale and talk about buying, operating, and growing them. Subscribe for more episodes: https://www.youtube.com/@AcquisitionsAnonymousPodcast?sub_confirmation=1 Subscribe to our Newsletter: https://www.acquanon.com/newsletter Connect with us on Social Media: Twitter: https://twitter.com/acquanon LinkedIn: https://www.linkedin.com/company/acquanon 👋 Follow the Hosts Michael Girdley – Entrepreneur & investor. Twitter: https://twitter.com/girdley Bill D’Alessandro – CEO of Elements Brands. Twitter: https://twitter.com/BillDA Heather Endresen – SBA lending expert & advisor. Twitter: https://twitter.com/EndresenHeather Mills Snell – Small business investor & advisor. Twitter: https://twitter.com/thegeneralmills 💰 Sponsored by: 💸 This episode is sponsored by Capital Pad — the go-to marketplace for connecting acquisition entrepreneurs with investors. Whether you're buying a business or want to back someone who is, Capital Pad streamlines the entire process. Check them out at https://www.capitalpad.com Franchise Help with Connor Groce – Curious about franchising? Connor Groce, franchise expert and operator, helps people navigate the franchise world. He owns multiple franchises and now helps others find the right fit. https://www.connorgroce.com The hosts explore a Midwest-based healthcare contact center business generating $15M in revenue and $4M in EBITDA. Serving mainly insurance companies and hospitals, the company helps with member enrollment, invoicing, and premium processing, offering high-trust and SOC 2 Type II certified services. Key Highlights: - Asking price likely ~$25M for $4M EBITDA on $15M revenue - 92% of business comes from insurance companies—major concentration risk - HIPAA, High Trust, and SOC 2 Type II certified—good compliance, limited moat - High employee churn risk with 160 non-union call center employees - Working capital red flag: $2.9M in receivables ties up nearly a full year of EBITDA